Returns & Refunds Policy

1. General Return Conditions

• Eligibility: Items must be unused, unopened, and in original packaging with all tags and accessories. Returns of used, damaged, or tampered items will be rejected.

• Timeframe: Return requests must be initiated within 14 days of delivery.

• Proof of Purchase: Provide your order number and delivery confirmation to process returns.

2. Return Shipping & Costs

• Buyer Responsibility:

  • Return shipping fees are the sole responsibility of the buyer, including any shipping insurance or tracking costs.

  • Customs Duties & Taxes: If applicable, any import duties, taxes, or fees incurred during return shipping are the buyer’s liability.

3. Product - Specific Restrictions

3.1 Blind Box Products

• No Returns After Opening: Blind boxes are non - refundable if the package is opened. Unopened blind boxes may be returned within 14 days if in original condition.

3.2 Other Products

• Damage or Tampering: Items received in a damaged state (due to buyer misuse or mishandling) will not be refunded.

• Counterfeit or Non - Sold Items: If we verify that the returned product is not an item sold by babykawaii.shop (e.g., counterfeit, altered, or from another seller), the return will be rejected, and no refund will be issued.

4. Return Process

1. Contact Customer Service:

   • Email: hi@babykawaii.shop

   • WhatsApp: +85251846118

   • Include order number, reason for return, and product details.

2. Return Authorization:

   • We will issue a Return Merchandise Authorization (RMA) number if the return is approved. Unauthorized returns will be refused.

3. Shipping Requirements:

   • Use a trackable shipping method and retain proof of postage.

   • Address: Provided by customer service with your RMA confirmation.

5. Refund Denial Scenarios

We will reject refunds if:

• The item is not in original, resalable condition.

• The product is determined to be non - authentic or not sold by babykawaii.shop.

• Return is initiated after 14 days of delivery.

• Return shipping fees or taxes are not paid by the buyer.

• The item shows signs of damage, wear, or modification caused by the buyer.

6. Damaged or Defective Items

• If an item arrives damaged or defective (due to our error), contact us within 48 hours of delivery with photos and order details. We will cover return shipping and issue a refund or replacement.

7. International Returns

• For buyers outside the US and Europe, return shipping costs and any applicable customs duties are the buyer’s responsibility. Contact us before initiating an international return.

8. Contact Us

For questions, email hi@babykawaii.shop or message +85251846118

This policy is subject to change. By requesting a return, you agree to these terms.