Shipping Policy

Thank you for shopping at babykawaii.shop! To ensure you have a clear understanding of our shipping services, the following policy is formulated. This policy strictly adheres to relevant laws and regulations in Europe and the United States to fully protect your consumer rights.

I. Order Processing Time

We will process and ship your order within 3 business days after receiving the order and confirming successful payment. In case of shipping delays due to special circumstances such as holidays or promotional activities, we will notify you in advance via email or in - site message and state the expected shipping time.​

II. Shipping and Delivery Time​

1. United States: After the order is dispatched from the warehouse, it is expected to be delivered within 8 - 10 business days. For remote areas, it may be extended by 1 - 2 business days.​

2. Europe: After the order is dispatched, it is expected to be delivered within 8 - 10 business days. The actual time is affected by customs clearance at the destination and local logistics.​

III. Shipping Fee Calculation​

1. United States: When the order amount is less than ​

   50,afixedshippingfeeof

   9.9 will be charged; when the order amount is $50 or more, free shipping is available.​

2. Europe: When the order amount is less than ​

   50,afixedshippingfeeof

   9.9 will be charged; when the order amount is $50 or more, free shipping is available. The shipping fee is calculated based on the weight, volume of the goods and the destination, and the specific amount will be displayed on the checkout page.​

IV. Logistics Inquiry​

After the order is shipped, you will receive an email containing the logistics tracking number. You can query the logistics information through the 17Track website (https://www.17track.net/). If there is a problem with the 17Track website, you can query through the official website of our partner logistics company.​

V. Handling of Abnormal Shipping Situations​

1. Package Loss: If there is no update on the logistics information for more than 7 days, please contact our customer service at hi@babykawaii.shop or WhatsApp: +85251846118. After verifying the package loss, we will negotiate with you to re - ship the order or issue a refund.​

2. Package Damage or Missing Items: Please contact our customer service within 24 hours of receipt, providing a clear and complete unboxing video (including the outer packaging of the package and the entire process of unpacking the goods). The video serves as the only valid evidence, so please record it completely. We will verify the situation based on the video and negotiate with you for replacement or refund.​

VI. Return and Exchange Policy​

(I) Return Conditions​

1. Within 7 days of receiving the goods, if the goods remain in their original packaging, with tags intact, unused, and do not affect secondary sales, you can apply for a return.​

2. For returns due to product quality issues, we will bear the return shipping fee; for non - quality - related returns, you need to bear the shipping fee.​

(II) Exchange Conditions​

1. If there are quality problems with the goods, you can apply for a free exchange within 7 days.​

2. For exchanges due to personal reasons such as size or color, when the goods are in stock, you need to bear the round - trip shipping fees.​

(III) Return and Exchange Process​

1. Send an email to hi@babykawaii.shop to apply, including the order number, reasons for return/exchange, and product photos.​

2. We will review and reply within 2 - 3 business days. After approval, we will provide the return address.​

3. After receiving the returned goods and confirming that they are in order, we will complete the refund or exchange within 2 - 3 business days.​

VII. Dispute Resolution​

If we cannot reach an agreement through negotiation, disputes can be resolved through a third - party arbitration institution in accordance with relevant laws and regulations such as the Uniform Commercial Code of the United States and the EU Consumer Rights Directive.​

VIII. Other Instructions​

1. In case of shipping delays or package losses caused by force majeure factors such as natural disasters, wars, and epidemics, we will not be liable, but we will do our best to assist in resolving the issues.​

2. Customs duties and taxes generated for international orders are borne by the recipient. Please understand the customs policies of the destination before placing an order.​

If you have any questions, please contact our customer service. We are dedicated to serving you!